You may cancel an order or change the size/variant/option/shipping address within 24 hours of purchase. If that time-frame has passed, we are unable to cancel and/or make any changes towards your order because it has already been shipped.
If your product is defective or doesn't work properly, let us know and we will make it right by sending you a replacement one :)
It is the responsibility of the buyer to make sure that the shipping address entered is correct. There is a 24-hour window to correct an incorrect shipping address. If that time-frame has passed, we are unable to cancel and/or make any changes towards your order because it has already been shipped.
Please contact us immediately if you believe you have provided an incorrect shipping address.
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.
Our policy is to re-send orders that encounter logistics problems with shipping or customs delays. Once we have identified a shipping issue, we will quickly re-send your order. These orders are not eligible for a refund.
If you're unhappy about your purchase, you have 45 days to send us the product back and we'll refund your money immediately.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us if you are interested in a return/exchange. You will be provided with the return address. You will be responsible for paying for your own shipping costs for returning your item. We will process your refund immediately upon receiving the item. Please be patient as some banks take a week or so to credit the refund into your account.
Please be aware that we have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please order carefully and check that you have ordered the color you wanted. If we send you the wrong color by mistake, we will send you the right color free of charge and you may keep the products you have already received.
Testimonials of those who have used our products and advertising represent individual results that may vary. We do not claim or guarantee that they are typical results that consumers will generally achieve; therefore, refunds are not issued on this basis.
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. OMGSpark.com assumes no liability for inaccuracies or misstatements about products.
We are always available to answer any questions or concerns you may have. We are committed to quality customer service and strive to build long lasting relationships with our customers through excellent communication. We pride ourselves as being transparent and 100% accessible to our customers. Don't hesitate to write us with any questions or concerns and we will happily help.